Returns & Refunds policy

Exchange in case of damaged/wrong products:

It is very unlikely, but if in case you received a damaged/wrong product, do not worry. Just write an email (with your order details including the order number) to info@joyeriabysurbhi.com requesting for an exchange with images of the Product clearly showing the product condition.

• To be eligible for an exchange, your products must be unused and in the same condition (packaging, tags, etc. - all intact) that you received it in. It must also be in the original packaging.

• Our policy lasts 48 hours. If 48 hours have gone by since you have received your product, unfortunately, we can’t offer you an exchange.

• We will arrange for a reverse pickup and have the product replaced upon inspection.

Exchange for any other reason:

We want to keep our customers happy. In case you wish to exchange the products in your order with other products, for any reason apart from defective/damaged/wrong products, please drop us an email with your request at info@joyeriabysurbhi.com.

Depending on the circumstances of each case, we would entertain the request based on the availability of desired products. Please note that in such cases, the customers will have to bear the shipping costs.

Our policy on exchange for such reasons lasts 24 hours. If 24 hours have gone by since you have received your product, unfortunately, we can’t offer you an exchange.

Return policy:

Currently, we accept only exchange requests in case of damaged/wrong products. Details of this process have been explained above.

Cancellation Policy:

In case you change your mind and want to cancel the order, write an email (with order details) to info@joyeriabysurbhi.com requesting a cancellation.

Please note that cancellation is only possible if the product hasn't been shipped from us. Our cancellation policy lasts 24 hours from the time of product purchase.

Anti-fraud policy:

There have been a few unfortunate instances wherein customers have resorted to fraudulent practices. Such fraudulent practices include claiming missing products, damaged products, etc. in the package. We are a quality focussed firm and there are multiple levels of checks and audits before we ship orders to the customers. All the orders are carefully packed.

Customers claiming missing items or damaged products would have to produce an unedited unboxing video. The video should clearly show that the package is unopened from all sides and it should include the unboxing of the package. The customer would be required to share the full video with us for any claim.